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Order Processing

How do I place an order?
Ordering from Marble Ram Darbar Statue is easy! Once you find an item you would like to purchase, simply click the "Add to Enquiry Cart" button in that product's description page. You can add multiple items in Enquiry Cart Using Add More Items Button. You can also adjust the quantity of any product in your Enquiry Cart.

There are No MOQ (Minimum Order Quantity), you may order us by one piece to all items.

Also, you can order us manually by selecting the item code + their quantity + Size and e-mail them at info@marbleramdarbarstatue.com, sonaarts@gmail.com.

After sending the order details, an person from the concern department will create a quotation with final product Cost, Shipping cost, Delivery lead time, Payment method and other required information as per your request and email you within 24 hours.

After agreeing on the details provided, you will make the transfer by any of mentioned method, as per your convenience.

Each quotation will have “unique number” of it which helps you to makes the transfer & check further status of your orders.

Where is my order?
If you did not receive your order items in schedule time as per provided in quotation and would like to find out the status. please send an email to info@marbleramdarbarstatue.com, sonaarts@gmail.com include your name, order quotation number and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we will expect it to be shipped.

Can I cancel or modify my order?
Your order request is promptly sent to our fulfillment Department. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info@marbleramdarbarstatue.com, sonaarts@gmail.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Pricing Errors and Cancellation of Orders
Marble Ram Darbar Statue reserves the right to cancel an order any time before it has been shipped.
the following conditions applies:

Product pricing error: Because Marble Ram Darbar Statue offers wide range of items, a product may on occasion provide you incorrect price. If a product is purchased at a price that is lower than the correct price. we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order.

Billing information provided for the credit card does not match the information on file with the card issuing bank.

Our All items are fully handmade. if we are getting manufacturing and production problem then we will notify you of the outright cancellation of the order.

Please Note: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Marble Ram Darbar Statue has confirmed that none of the aforementioned conditions apply to that order.

Do the prices on your items change?
Our Products Price may be changed Because foreign currency fluctuation. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

Payment methods

What forms of payment to you accept?
Payment We accept following payment methods.
2. MAKE ELECTRONIC TRANSFERS... E-Checks (Funds taken from your bank account)
3. USE A DEBIT CARD (Funds taken from your bank account) or

1. Pay By Credit Card [ Diners Club Card/ American Express/ JCB card/ Visa ]
3. Pay Using Your Internet Enabled Bank Account
4. Pay by PayMate( Mobile payment)

Bank Transfer and Net Banking
1. T/T, Wire Transfer
2. Cheque
3. Direct Cash Deposit in Bank Account
4. Net Banking
5. NEFT and RTGS

Is my credit card secure?
Yes. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for this purpose. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Do you charge sales tax and duty?
Our shipping charges do not include any duties or taxes.
All the custom duty & taxes levied at destination would be borne by the customer, as applicable in the importing country.


How long will my order take to arrive?
if item is in stock and ready for dispatch. Once you place an order for this item, we can usually dispatch it on the next two business day.
If any items are out of stock, we will provide this information and the approximate lead time in quotation.

What shipping options do you offer?
For Delivery in India :-
- Shipping by Air Courier We use FEDEX, Overnight express & Other renowned courier company to ship the product.
- Lead time for the delivery in India would be 2-4 working days. (Except Sunday & India National Holidays)
- You can send your personalized message/greetings along with your gifts.

For International Delivery :-
- By Courier (Door to Door Delivery): We use DHL, FEDEX, UPS etc.
- By Air (Port to Port): We delivery all air ports in the world.
- By Sea (Port to Port): We deliver all sea ports in the world.
- Any Taxes or duties levied at destination would be borne by you.
Packaging: We have expert packers to provide International export standard packing, safe transportation and safe delivery to destination.

Combine product can be shipped with less cost effective.

We will not be liable for any delay.

Note: Chargeable weight is derived from Gross weight and volumetric weight calculation, whichever is higher..

I shipped my order to the wrong address. Can you reship my package?
A fee will be applied:
The incorrect address has been provided by the customer and the package is returned as undeliverable An invalid address has been provided by the customer, resulting in a surcharge from the carrier.
Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code.

Please note that there is no charge for address changes that are made before an order is shipped.

Can I ship my order outside of the INDIA?
Yes, we ship our products worldwide to any country.
Shipping charge will provide you in quotation.

Will I be charged if I refuse my order?
Please note a $20 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Will I have to pay taxes and duties on my order?
Marble Ram Darbar Statue will cover all taxes for customers in the India. Orders being shipped to addresses outside of the INDIA may require the recipient to pay duties and taxes upon delivery.
Marble Ram Darbar Statue cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the India.


100% Satisfaction Returns Policy
At Marble Ram Darbar Statue, we want you to be completely satisfied with each and every purchase. We believe to provide high quality products and extraordinary customer service.

How do I return an item?
Return would be accepted, if you have received the item in defective or damage condition. Send us the photograph of the defective /damage product by emailing us on info@marbleramdarbarstatue.com, sonaarts@gmail.com. After receiving the photographs, our team would work out and let you know the decision. The return product should be sent to us in the same original condition and packing, when you received it. On customize product, refund or return of the product would not be done.

I haven't received my order. Is it lost?
Be sure to indicate the complete and correct shipping address when you are placing your order. Marble Ram Darbar Statue is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at info@marbleramdarbarstatue.com, sonaarts@gmail.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped.

What happens if my item arrives damaged or incomplete?
if you have received the item in damaged or incomplete. Send us the photograph of the damaged or incomplete product by emailing us on info@marbleramdarbarstatue.com, sonaarts@gmail.com. After receiving the photographs, our team would work out and let you know the decision.

Privacy policy

Marble Ram Darbar Statue is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with Marble Ram Darbar Statue.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order. This will used only for the service you have sought and would not be under any circumstances passed on fo any other commercial purpose. Marble Ram Darbar Statue will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

How does Marble Ram Darbar Statue protect customer information?
When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access.



    Kailashbhiji i think best who takes care of all custtomers he listens their wishes he is very responsive and makes as his customers wants I really cant give enough appreciation for giving me most beautifull Kalima murty Ithink once any one sees this murty every one will think Kali ma is not scary .This is Bhadrakali and he and his artisan both have done awesome sculpture with very much detail no wards for them they are great . Surprising kailashbhaiji never get upset if we go on calling for changing plan or for detals he will say dont worry it will be done He is the very best in whole Jaipur if any one wants sculpture decide him to make one for you will never disapointed By the way he has made for me several ma Kali sculptures and and all are awesome with details Appreciate Kailashbhaiji yours and your Karigarji's hard work Naste ji.

    Florida, United States

    Respected Kumawatji We wanted to order one murti 24" Krishna and after our first contact from your good reply we change our mind and made a four different gods murti. Just receieved four beautiful customize murtis with awesome work. Thank you soooo much for such a EXCELLENT work!. We were pleased with the quality and on time delivery plus his quick reply!! We will highly recommend to everyone whoever looking for good quality marble murti. Kumawatji you will hearing from our friends and family very soon. Once again Thank you very much & Best wishes

    MASSAPEQUA, United States

    SonaArts was an absolute pleasure to deal with. After many years of trying to source perfect Radha Krishna ISKCON style deities, SonaArts was the only company that was able to craft exactly what we wanted. They first designed a 3d model of the deities for us to approve (based on the photos we had provided), and then gave us regular updates on the carving and painting work. They continued to make tweaks and changes until we were 100% satisfied with the deities.SonaArts are truly experts in producing Radha Krishna deities that rival the quality and beauty of the deities within ISKCON temples worldwide. Excellent communication skills and customer service. I would highly recommend. I am very glad I put my trust in SonaArts and it was refreshing to find a company in India that keeps their promise. Other family members will also be ordering from SonaArts in the near future.

    London, United Kingdom

    Dear Kailashji, Hats off to you & your team for providing complete satisfaction beyond expectancy. The idol of Lord Krishna we received is undoubtedly represents a master piece of precision craftsmanship and its overall image is very live. Besides this, I am fully satisfied with your professional approach & quickest response to customer's query. I would like to order some thing very soon. Please continue the same spirit & I wish all the best to Sona Arts.

    Touch Engineering Pvt. Ltd., Vadodara India

    We ordered Marbel Ganesh Murti from Sona Arts via their website. First we were little bit skeptical about this but due to excellent communication between us and Kailash Chandji we got a great level of confidence. Kailash Chandji responded to every question or message very promptly. Use of Whats App for business purpose by Sona Arts does work great. I remember Kailash Chandji responded to our message within minutes and that helped us lot. Murti arrived in 6 days after dispatch and some of us got tears when we saw Ganeshji. Wonderful carving, beautiful painting made that Murti so lively. We must say that Sona Arts have best Craftsmen and Artists. We thank Kailash Chandji, the craftsmen and Artists for this such a wonderful Murti. It was such a nice experience of Make In India. We will strongly recommend Sona Arts to all those living in and out of India. Thank you.

    Stavanger, Norway

    We have ordered Ram Darbar from Sona Arts. We are very pleased and super happy about the service that we have received from Kailash. The other thing we liked is the art work and the painting. It is stunning and very professional. The packaging was fantastic and very secure. We are very happy to deal with this company again and we are so please that we have received the Ram Darbar on our Pooja day. Praise the Lord to this company and the staff. HARI OM.

    Papatoe, New Zealand